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FAQ

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WHAT ARE YOUR BUSINESS HOURS?

Sisters United Celebrity Hair & Fashion is open Monday to Friday between 9am & 5pm EST. We are closed on Weekends & Holidays. All orders placed outside business hours will be processed the next business day.

WHAT PAYMENT OPTIONS DO YOU PREFER?

We accept both PayPal payments as well as direct payments off of our website via a trustworthy payment processing service accepting Visa, MasterCard and American Express.

DO I HAVE TO PAY SALES TAX?

We are excited to announce that for the month of August 2020, all orders are free of any sales tax. Except for your order, the only other fee applied will be express shipping if you wish. Standard shipping is free and applied to every wig purchase.

CAN I CHANGE MY ORDER INFORMATION?’

At Sisters United Celebrity Hair & Fashion we are committed to providing you the best experience possible with us. We will ensure that we take every measure to accommodate any reasonable request prior to the start of wig production/order (standard wig) being shipped. All order requests can be sent to sales@sistersuh.com.

CAN I PLACE A RUSH ORDER?

All reasonable requests made can be fulfilled at an additional cost.

HOW DO I CHECK MY ORDER STATUS?

We encourage all to sign up and create an account with us. Every step of processing, production and package tracking will be regularly updated via our website. Simply enter your username and password and you can regularly keep track of your order.

DO YOU OFFER DISCOUNTS?

Yes we do! Simply sign up for our mailing list and you will receive $15 off of your first purchase of a wig.

I HAVE MEDICAL INSURANCE CAN YOU HELP ME?

Absolutely! We have already assisted a number of strong warriors already. Please directly email us at sales@sistersuh.com and we will get you started with the process.

ONCE I ORDER HOW LONG WILL IT TAKE TO RECEIVE MY WIG?

Once an order is placed online, Sisters United Celebrity Hair & Fashion will take 24-48hrs to process your order. All of our wigs are handmade and depending on the work needed/customization request etc, you can expect anywhere from four to six weeks from order purchase date to delivery. Rush order requests can typically be fulfilled within two to four weeks.

Every step of the order process and production is updated online via our website, accessible through “Track Orders.”

FREE SHIPPING?

Absolutely! Every order purchased in Canada comes with free standard shipping (7-10 business days). Express shipping is available at an additional $15 cost (2-5 business days).

All USA orders will be charged $35 and will receive express shipping (2-5 business days)

All International orders will be charged $60 with a 5-7 business day delivery timeframe.

HOW TO FIND MY DESIRED LENGTH & SIZE?

Please note that you can find a size chart under every product description. Additionally, prior to order production, it is one of our requirements that a size chart is completed and measurements are sent over to our team.

HOW ARE WIGS PACKAGED?

When you receive your package you will see complete in the package the following:

  • Actual wig ordered
  • How to care for wig brochure
  • Zipper Storage bag

HOW LONG DOES EACH WIG LAST?

The lifespan of our wigs ultimately depends on you! Our hair is 100% re-usable for multiple installs. You will lengthen the life span of your hair extensions by regularly cleansing and conditioning the wig. Treat each wig with tender loving care and it will love you back!

CAN WIGS BE STRAIGHTENED OR CURLED?

Sisters United Celebrity Hair & Fashion’s hair is pure human hair and should be cared for and treated the same way you would your own hair. This hair will have you looking absolutely stunning when straightened or curled.